Terms and Conditions

"How To" Information

Place Your Order

Using the instructions to locate your School/City/State, you can order the specific items required by your school or organization as they appear on your schools page. Select the items and complete the purchase by choosing your color/size and quantity. When you have completed your shopping, you may “Check-out” using an acceptable major credit card.

Figure Shipping Cost and Arrival Times

Your shipping cost will be added to your order in your shipping cart. The shipping rate you will receive is a special rate based on bulk shipping directly to the school. All items will ship within 48 hours of the date indicated on your schools specific page. All students that have ordered will be able to pick up their pre-paid items from the school on the date / time / and place designated by your director.

If you need specific shipping prior to the advertised date, you may log on to the IctusLimited.com site and place an individual order. Note that shipping rates will likely be higher for individual shipping.

Orders that are placed after the advertised “ending date” will be subject to individual shipping rates.

Make Payment

Credit Card - We accept Visa, Mastercard & Discover
If you do not have access to a credit card - your director/school/or booster group will provide a specific day and time that you may bring other forms of payment (cash or checks) to them and they will place your order for you.

Likewise, if you do not have internet access, a day and time will be specified where you may have access through a school or booster group provided computer.

 

Know Sizes

Specific size charts are available on the size chart page or upon request for most all items. We adhere to industry standards for sizing. Sizes are the responsibility of the purchaser.
A service representative will be able to guide you with specifics. Minimum requirements for size information would be the sex, age, height and weight of the user.

Other Things You May Need to Know

Return Policy

Hassle Free Exchange & Return! No restocking fees or minimum charges apply to any exchange of in-stock products for 14 days after shipping! Any exchanges or returns after the 14 days will be assessed shipping charges and a 25% restocking fee. To assure that a return is received in the proper location and that the return is properly credited to your account, it is always necessary to obtain a "Return Authorization" in advance of the return. Return Authorization Numbers (RA#) can be issued during normal business hours from a customer service representative.

NOTE : Your school may have specific arrangements for any returns as a one-time process for all students. Check with your uniform chairperson or director before contacting us to find the method that will be best for you.

Claims

It is important for you to check your shipment immediately upon receipt. Shipping damages require that YOUR SCHOOL / ORGANIZATION file a claim with the carriers within 10 days for any damaged merchandise.
Any shortages of product should be reported to us within 72 hours. Be aware that your order may ship from multiple warehouses and may arrive on different days.